Outbound Sales Representative (Evenings)
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Make outbound and receive inbound calls professionally while educating customers on products, identifying upsell opportunities, and recommending tailored solutions based on their needs. Use internal systems to manage accounts and process orders accurately, research and resolve customer issues by coordinating with departments as needed, and escalate complex problems to supervisors. Follow scripts, policies, and procedures to ensure consistency and compliance, maintain accurate records safeguarding customer information, and stay current with training updates. Meet attendance, punctuality, and performance expectations in a fast-paced environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team player with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Job offers are contingent on background/security investigation results.
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