Outbound Sales Representative (Days)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Make outbound and receive inbound calls in a professional and courteous manner while educating customers on products and services to identify upsell opportunities. Understand customer needs and recommend tailored solutions, then use internal systems to manage accounts and process orders accurately. Research and resolve customer issues by coordinating with other departments as needed, while following scripts, policies, and procedures to ensure consistency and compliance. Maintain accurate records and safeguard customer information, escalating complex issues to supervisors or appropriate teams. Stay current with training, updates, and system changes, meeting attendance, punctuality, and performance expectations.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team player with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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