Outbound Reservations Agent
$31,200–$31,200 year
HybridHershey, Pennsylvania, United States
Job Summary
Place outbound calls to existing and potential guests to secure new reservations, add-ons, and exclusive opportunities while maintaining high accuracy. Manage waitlists, follow up on hot leads, and assist in developing call lists from reporting systems. Provide accurate information regarding rates, packages, events, and availability. Build rapport with guests to effectively close sales for lodging, spa, and destination activities. Resolve guest opportunities analytically and notify guests of closures or updates. Work a rotating schedule from 8 AM to 8:30 PM, seven days a week, with a hybrid in-office and at-home location in Pennsylvania.
Required Qualifications
- 18 years of age or older
- High school diploma or equivalent
- Industry Experience - Sales/Marketing/Public Relations, Hospitality/Tourism
- A minimum of 1 year of customer service, hospitality, or sales experience
- Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word
- Proficient working with details on a daily basis for prolonged periods of time
- Utilize exceptional sales skills including overcoming firm objections, building rapport, and identify guest needs to ensure high levels of customer service and high conversion rates
- Ability to multitask, work under pressure, adapt to changing circumstances, policies, and information
- Maintain close relationships with other departments within the company to ensure guest satisfaction and efficiency within our department
- Be detail-oriented, a self-starter, an excellent communicator, and work independently and reliably
- Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process
- Operational hours vary from 8 AM - 8:30 PM, seven days a week
- Must be available to work a minimum of 4 weekend days per month
- Must be available to work at least one evening shift per week and some holidays
- Work must be completed within the state of Pennsylvania
- Employees must have a quiet place to conduct work, free from distractions and background noise
- Hershey Entertainment & Resorts will provide the necessary computer, monitors, and equipment, however the agent is responsible for providing high speed/broadband internet
- Finger Dexterity Constant (>67%)
- Hand/Eye Coordination Constant (>67%)
- Sitting Constant (>67%)
- Walking Occasional (<33%)
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices)
- This job regularly requires verbal communication of detailed information to others either by phone or in person
Desired Qualifications
- A minimum of 1 year of customer service, hospitality, or sales experience is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.