Outbound Collections Opening (Immediately Hiring)
$31,200–$31,200 year
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Utilize contact center technology and ethical recovery strategies to locate parties and resolve open consumer accounts. Negotiate payment terms with empathy to identify best means of payment plans while maintaining trustful relationships. Make outbound and receive inbound calls, responding effectively to challenges by discussing resolution options. Follow required scripts, policies, and procedures while meeting monthly goals. Attend training meetings to stay updated on program knowledge, systems, and processes. Complete professional recovery agent training before working.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to background and/or security investigation.
- Must be willing to submit to drug screening.
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