Outbound Call Center Representative
$60,000–$70,000 year
On-siteFort Wayne, Indiana, United States
Job Summary
Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems to generate sales opportunities and drive revenue growth. Identify customer needs and recommend products, services, or upgrades while accurately documenting interactions, dispositions, and sales activities within the CRM system. Schedule appointments, callbacks, and follow-up activities as needed, ensuring compliance with approved scripts and processes. Meet or exceed key performance indicators including call volume, contact rate, conversion rate, and revenue targets. Participate in coaching sessions, training programs, and team meetings to continuously improve performance.
Required Qualifications
- High school diploma or equivalent
- 1+ years of call center, inside sales, telemarketing, or customer service experience
- Strong verbal communication and active listening skills
- Ability to build rapport quickly with customers over the phone
- Basic computer proficiency, including HubSpot and Microsoft Office applications
- Strong organizational skills and attention to detail
- Ability to work independently while maintaining productivity standards
- Ability to thrive in a fast-paced, goal-oriented environment
- Previous outbound sales or lead generation experience
- Experience using automated dialing platforms and customer relationship management (CRM) systems
- Proven track record of achieving or exceeding sales goals
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