Outbound Call Center Representative
$29,120–$31,200 year
RemoteUnited States
Job Summary
Make 100-150 outbound calls per shift to patients regarding their screening kits. Educate callers on the importance and benefits of preventive health screenings, specifically explaining how early detection helps prevent or identify colon disease and colon cancer. Identify and help resolve barriers preventing patients from returning their kits while delivering clear, accurate information using a consultative approach. Effectively de-escalate concerns and create positive patient experiences while meeting performance expectations. This role supports early detection efforts that improve quality and length of life within a fast-paced, goal-oriented environment.
Required Qualifications
- Ability to pass a pre-employment drug screen and criminal background check
- Experience or interest in working within a fast-paced outbound call center environment
- Exceptional phone etiquette and communication skills
- Ability to build rapport and conduct consultative conversations
- Strong de-escalation and problem-solving abilities
- Competitive mindset with a drive to achieve performance goals
- Stable work history demonstrating reliability and commitment
- High School Diploma or GED
- Minimum internet speed of 50 Mbps download 10 Mbps upload
- Hard wired internet connection (ethernet connection from laptop to router)
- Dedicated workspace free from noise and distractions
- Ability to remain focused and productive in a remote environment
- Must be legally authorized to work in the United States
Desired Qualifications
- some college
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