Outbound Appointment Setter
$38,000–$48,000 year
On-siteAlbuquerque, New Mexico, United States
Job Summary
Manage daily operations of the appointment center, overseeing a team of scheduling coordinators while hiring, training, and evaluating staff performance. Develop strategies to enhance customer service, monitor scheduling processes and feedback, and ensure the team meets sales targets through effective follow-ups. Handle escalated customer service issues, maintain high data accuracy, and generate reports on operational efficiency and trends. Collaborate with sales and service department leaders to optimize resource allocation. This role offers a base salary plus commission for a manager with proven experience in sales or service environments.
Required Qualifications
- Proven experience in a managerial role, preferably in a sales or service environment
- Strong leadership skills with the ability to motivate and lead a team
- Excellent organizational and multitasking abilities
- Outstanding communication and interpersonal skills
- A friendly, customer-oriented approach with a focus on sales enhancement
- High attention to detail and conscientiousness in managing operational tasks
- Proficiency in scheduling software and CRM systems
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