Outage Management Specialist - Distribution System Operations
On-site · Akron, Ohio, United States
Job Summary
Outage Management Specialist in the ADMS Reporting & Analytics group supports distribution reliability reporting, outage management analytics, and regulatory compliance. Develops and maintains reliability dashboards and analytics (SAIDI/SAIFI/CAIDI), prepares KPI development and regulatory data requests, collaborates with IT on database management and OMS-related applications, and provides actionable insights to improve system performance. Partners with ADMS Systems, Distribution Operations, Engineering, Regulatory, and IT to support OMS dashboard releases, ETR modeling, storm response analytics, and customer-facing outage communications. Focus areas include data integration from ADMS/SCADA/EMS, end-to-end analytical solutions, and continuous improvement of reporting and visualization capabilities.
Required Qualifications
- Associates degree in an engineering or IT related discipline.
- In lieu of a degree, minimum of 5 years experience in IT, DCC/TCC operations or Engineering.
- Demonstrated strong teamwork and cross-organizational collaboration.
- Ability to solve complex problems.
- Understanding of distribution equipment and electrical distribution system operations.
- Familiarity with FirstEnergy Manual of Operations and the APH (APSH).
- Excellent computer skills: Microsoft Office, NMS, GIS, EMS/SCADA and other internal systems.
- Strong oral and written communication skills.
- Understanding of the FirstEnergy storm restoration process.
- Ability to manage multiple projects simultaneously.
- Excellent organizational skills and attention to detail.
- Willingness for occasional travel within the United States and the FirstEnergy footprint.
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