OTR Comm & Sustainability - OTR Key Account Manager
On-siteDocklands, Victoria, Australia
Docklands, Victoria, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage a national portfolio of enterprise and fleet customers, driving engagement, retention, and growth across Shell Card, fuel, and convenience. Develop strategic account plans, negotiate contracts, and identify new business opportunities to secure and retain clients. Resolve customer issues, monitor usage trends, and provide accurate forecasting to support business planning while contributing to volume and margin targets. Collaborate with cross-functional teams to deliver solutions and stay informed on market trends to inform account strategy.
Required Qualifications
- Demonstrated experience in account management, sales or a commercial role
- Experience managing enterprise or fleet customer accounts
- Strong commercial acumen, including experience with pricing and contract negotiation
- Experience working with tenders and large customer agreements
- Proven ability to build and maintain strong customer relationships
- Strong communication, negotiation and influencing skills
- Excellent analytical, problem-solving and organisational skills, with the ability to manage multiple accounts and priorities
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