OT Infrastructure Engineer
On-siteMexico City, Mexico City, Mexico
Job Summary
Build and maintain a virtual lab environment using VMware or Hyper-V that replicates customer and project system configurations across the ETAP solution portfolio. Own the virtual lab, including VM template management, environment availability, version control, and capacity planning, so the support team always has a reliable replication environment ready to use. Reproduce customer incidents in the virtual lab to enable faster and more accurate root-cause analysis before cases are escalated to ETAP Product Development. Troubleshoot configuration-level issues within replicated ETAP environments, including configuration files, MongoDB instances, SQL Server databases, and Windows Server services, to pre-diagnose possible points of failure. Support Global Support Engineers by providing replicated environments tailored to the specific incident they are investigating and coordinate with technical leads to prioritize replication requests based on urgency and support tier. Document replication procedures, environment templates, troubleshooting findings, and known configurations to build a reusable support knowledge base. Progressively develop working knowledge of ETAP solutions (SCADA, PSMS, EMS) so pre-diagnosis accuracy improves over time under structured technical mentorship. Support the broader Global Support workflow by contributing to ticket tracking and escalation coordination through Jira.
Required Qualifications
- Advanced English proficiency (C1 or higher)
- Over 90% of the support is expected on an English environment
- 3+ years of hands-on experience in IT/OT infrastructure, systems administration, or a closely related technical role
- Practical, hands-on experience with VMware (vSphere, ESXi, or Workstation Pro) or Hyper-V for building, cloning, and managing virtual environments
- Working knowledge of Windows Server administration: installation, configuration, services management, event logs, and independent troubleshooting
- Hands-on experience with SQL Server or MongoDB: connecting to instances, reviewing logs, running queries, and diagnosing basic operational issues
- Solid networking fundamentals: IP addressing, VLANs, subnets, and the practical ability to recreate customer network topologies within a virtual environment
- Methodical and systematic troubleshooting mindset: you can reproduce, isolate, document, and communicate issues clearly without needing letter-by-letter instructions
- Strong self-learning instinct — you will be working with specialized power systems software and are expected to develop domain knowledge progressively with guidance but without hand-holding
- ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment
Desired Qualifications
- A PLUS: Familiarity with SCADA, EMS, Power Management Systems, or industrial monitoring software at any level — academic, professional, or personal
- Exposure to industrial communication protocols such as Modbus, DNP3, IEC 104, or OPC UA at a conceptual or practical level
- Basic scripting or automation skills — PowerShell, Python, or batch — for virtual environment management and operational tasks
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