Originations Services Analyst
$41,392–$51,792 year
On-site · Greenwood Village, Colorado, United States
Job Summary
Originations Services Analyst supports client implementations and onboarding for new clients/products, documenting procedures, and training internal teams. Responsibilities include overseeing structured onboarding, ensuring timely responses to operational issues, maintaining service levels, and partnering cross-functionally with Implementations/Integrations, Sales, Product, Marketing, and Administration to optimize client experience. The role emphasizes building client relationships, driving process improvements for accuracy and speed, and coordinating with Leadership to ensure successful BPO implementations. The ideal candidate demonstrates strong communication, problem-solving, and a proactive, collaborative mindset, with the ability to travel as needed and work in a fast-paced, customer-centric fintech environment.
Required Qualifications
- Minimum 2 years industry experience or within CUDC Operations
- Full knowledge and competency of processing in one system (minimum) within CUDC Operations
- Excellent communication skills (oral and written)
- Working knowledge of Microsoft Office products
- Working knowledge of systems including L360 and Ideal
- Ability to travel to alternate BPO Processing site(s)
- Ability to work independently with initiative
- Ability to organize, prioritize, meet deadlines and goals
- Specialized problem-solving, analytics, and troubleshooting skills
- Experience with mentorship and/or training is desired
- Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect auto lending or leasing is preferred but not required
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