Originations Concierge Specialist
$45,760–$86,230 year
On-siteRichmond, Virginia, United States or Sanford, Florida, United States
Job Summary
Manage the construction to permanent servicing portfolio and oversee governance of the servicing construction lending portfolio. Act as the single point of contact with loan officers or sales associates during the pre-close period, reporting progress and impediments while focusing on at-risk and off-track builders. Assist with timeline and process exception requests by coordinating with credit risk, loan officers, and builders to include all appropriate parties. Identify and communicate adverse issues, trends, or inefficiencies to management with proposed solutions, while building relationships with internal and external partners. This role supports Truist's purpose of inspiring and building better lives through real care to make things better.
Required Qualifications
- College degree, or equivalent education and related training or experience
- One to two years of mortgage, banking, banking operations, or comparable education
- Language Fluency: English
- Proficiency with Microsoft Office suite of products to include Word and Excel
Desired Qualifications
- Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting
- Strong research and investigation skills
- Proficiency with banking software, deposit account systems, or mortgage servicing systems
- Excellent written and oral communication skills
- Ability to prioritize a significant volume of work with simultaneous deadlines
- Strong organizational skills and attention to detail
- Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities
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