Organization Change Management Lead/Change Manager
On-siteDüsseldorf, North Rhine-Westphalia, Germany
Job Summary
Define and execute OCM strategy including change roadmaps, governance, and impact analysis aligned to enterprise transformation objectives. Drive stakeholder engagement, communication, and adoption through structured change networks, leadership alignment, and targeted messaging. Lead training and enablement programs to support transition to AI-enabled processes. Conduct Change Impact Assessments and define mitigation plans across people, process, and technology dimensions. Enable AI adoption and behavioral change, ensuring users shift from manual processes to agentic, automated workflows. Operate across business, IT, and leadership stakeholders in global programs. This role requires strong experience in OCM for enterprise transformations (ServiceNow / AI / Digital platforms) and expertise in stakeholder management, communications, and training delivery. The position is based in Düsseldorf, Germany with 3 days onsite/week.
Required Qualifications
- Strong experience in OCM for enterprise transformations (ServiceNow / AI / Digital platforms)
- Expertise in stakeholder management, communications, and training delivery
- Experience performing change impact analysis and adoption tracking
- Ability to operate across business, IT, and leadership stakeholders in global programs
- Strong understanding of AI-led transformation and adoption challenges
Desired Qualifications
- Ideally it should not be more than 3-5
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