Organisationstalent für unser Service & Support-Team (m/w/d)

Plan and coordinate the Service & Support team for internal and external dispatch, ensuring technicians are efficiently deployed where needed. Process technician feedback and maintain an overview of the service request backlog to ensure timely and complete handling of all inquiries. When capacity is tight, step into the support role by capturing, classifying, prioritizing, and assigning customer tickets within the team. Act as a coordinator for the Service & Support leader, freeing the team from scheduling and control tasks. This role offers a secure position at the market leader in Austrian practice software, with opportunities for structured onboarding and continuous professional development.