Order Tracking Specialist
$47,840–$47,840 year
On-siteSaint Paul, Minnesota, United States
Job Summary
Manage customer orders from initial placement through final delivery, ensuring on-time execution and a seamless experience. Communicate proactively with clients regarding product details, timelines, and status while resolving concerns professionally. Drive orders through the approval and production process efficiently, performing detailed quality reviews on high-value orders ($750+) to ensure accuracy. Respond to customer calls promptly, documenting interactions thoroughly, and collaborate with cross-functional teams to maintain exceptional service standards. This onsite role in St. Paul, MN, supports Crystal D's mission to be the first choice for awards and gifts through integrity, quality, and a passion for customer satisfaction.
Required Qualifications
- 1–2 years of experience in order entry, customer service, or a related role preferred
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to prioritize, multitask, and stay organized
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Proactive problem-solver with a customer-first mindset and a commitment to finding solutions
- Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment
- Friendly, outgoing personality with a passion for creating exceptional customer experiences
- Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, and a positive attitude
- Integrity, dependability, and empathy
- Driven, flexible, and detail-oriented
- Committed to personal and professional growth
- This role requires working onsite at the St.Paul, MN office
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