Order to Cash (OTC) Analyst
$45,000–$45,000 year
HybridHampshire, Illinois, United States
Job Summary
Support the day-to-day operation of the Order to Cash function within the Group Finance Services Hub by reviewing SLAs, KPIs, and monthly controls to identify improvement opportunities and resolve control failures. Analyse operational performance, monitor OLA trends, and work with offshore BPO partners and stakeholders to resolve issues, identify root causes, and promote process standardisation. Contribute to finance transformation, process improvement, and system enhancement initiatives to drive efficiency and service excellence. Report to the OTC Manager in a hybrid environment three days a week at Hook, Hampshire, with a salary of circa £45,000 PA.
Required Qualifications
- Experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting
- Strong knowledge of Order to Cash processes gained within a large or complex organisation
- Experience working within a shared services environment or alongside an outsourced finance provider
- Excellent analytical skills with strong attention to detail
- Confidence interpreting financial data, KPIs and performance metrics
- Good knowledge of Microsoft Office, particularly Excel
- Proactive finance professional with excellent analytical skills and a continuous improvement mindset
Desired Qualifications
- Experience working with offshore Business Process Outsourcing (BPO) providers
- SAP experience
- Experience supporting finance process improvement or transformation initiatives
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