Order to Cash Operations Specialist
On-siteGurugram, Haryana, India
Job Summary
Conduct end-to-end Order to Cash operations by collecting operational data, reconciling transactions, and optimizing working capital. Receive and deposit customer payments, apply cash remittances, and reconcile Accounts Receivable activity to the general ledger. Perform AR aging analysis, identify overdue accounts, and support month-end close by clearing open items. Solve moderately complex problems involving cash application queries, unapplied cash, and bad debt identification. Lead mid-size teams of 15-25 FTEs while interacting with client and internal management levels. This role requires rotational shifts and proficiency in Oracle AR or equivalent ERP systems.
Required Qualifications
- BCom/Master of Business Administration/B.B.M
- 7 to 11 years
- Understanding of the Invoice-to-Cash (I2C) cycle
- Ability to maintain and update customer master data including billing addresses, payment terms, and contact details
- Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data
- Familiarity with dispute and deduction logging
- Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences
- Awareness of bad debt identification and the escalation process for write-off recommendations
- Ability to match and apply incoming cash receipts accurately against open invoices in Oracle/ERP systems
- Perform basic AR aging analysis to identify overdue accounts and flag for collections follow-up
- Reconcile customer account statements and identify short payments, unapplied cash, or duplicate entries
- Support month-end close by clearing open items and providing AR balance data to the finance team
- Proven experience of leading mid size teams
- Working knowledge of Oracle AR module or equivalent ERP (SAP FSCM, Microsoft Dynamics) for invoice processing and cash application
- Ability to lead a team of 15-25 FTEs
Desired Qualifications
- Experience with Airline business
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