Order-To-Cash Operations Coordinator
On-siteNoida, Uttar Pradesh, India
Job Summary
Coordinate and monitor daily team workloads across order queues and case management systems, prioritizing execution aligned with business guidelines for key accounts and urgent requests. Enter, review, and process customer orders in ERP/CRM systems while managing adjustments, corrections, and updates within EDI and manual entry workflows. Respond to customer inquiries regarding order status, pricing, and shipment changes, documenting all interactions in Salesforce. Manage customer service cases from intake through resolution, routing inquiries appropriately and ensuring strict compliance with SOPs for data handling and payment security. Provide real-time support, direction, and escalation assistance to team members, including onboarding and training on systems and best practices.
Required Qualifications
- 3+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
- Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
- Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
- Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
- Strong background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
- Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
- Demonstrated ability to support onboarding, training, and continuous process improvement initiatives
- Cross-cultural insight and competence
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