Order Processing Administrator
On-siteGuatemala City, Guatemala, Guatemala
Job Summary
Enter sales orders and contract terms into Salesforce and NetSuite with 100% accuracy while meeting departmental SLAs. Process invoicing completely and accurately, evaluate tax exemption requests for compliance, and manage end-to-end refund requests in accordance with Sarbanes-Oxley controls. Provide timely support to Sales, Customer Care, and Accounting teams to resolve complex account inquiries and billing disputes. Collaborate across global regions to drive team success during high-volume month, quarter, and year-end close cycles. Requires hands-on experience with Salesforce and NetSuite, at least two years in billing or order processing, and advanced English proficiency. Based in Guatemala City with comprehensive health benefits and tuition reimbursement.
Required Qualifications
- Hands-on experience with Salesforce, NetSuite, or similar enterprise-level order management and billing systems
- At least 2 years of professional experience in billing, invoicing, or order processing
- Experience preferably within a fast-paced SaaS or Telecom environment
- A high degree of attention to detail with the ability to manage repetitive, complex tasks accurately within strict SLA timelines
- Proficiency in Microsoft Excel (basic to intermediate)
- Advanced English proficiency with the ability to communicate professionally and effectively with internal stakeholders and global partners
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