Order Operations Supervisor
$61,500–$86,205 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Lead and supervise an assigned Order Operations team to ensure timely, accurate, and compliant processing of patient orders aligned with department goals. Coach, develop, and support direct reports through structured onboarding, ongoing training, regular one-on-one meetings, and performance feedback. Manage daily workflow, staffing, scheduling, and prioritization while analyzing trends to improve productivity, quality, and service levels. Conduct documented performance evaluations, corrective actions, and employee development planning in accordance with company policies. Create, maintain, and reinforce standard work instructions, training materials, and process documentation to support consistency and audit readiness. Resolve escalated operational, documentation, or reimbursement issues by coordinating with internal stakeholders. Partner cross-functionally with Sales, Education, Compliance, Quality, and other Order Operations teams to improve processes and the overall customer experience.
Required Qualifications
- Bachelor's degree or equivalent combination of education and relevant work experience
- Minimum of 2–4 years of experience leading a team and/or supporting healthcare order processing, reimbursement, insurance authorization, or regulated operational workflows
- Demonstrated ability to coach, develop, and manage employee performance in a fast paced, deadline driven environment
- Strong communication, interpersonal, and coaching skills with the ability to influence, motivate, and build engagement across teams
- Ability to analyze performance data and metrics to drive productivity, quality, and continuous improvement
- Strong organizational, problem solving, and decision making skills with the ability to manage competing priorities
- Proficiency with Microsoft Office tools (Outlook, Teams, Excel) and ability to learn operational systems quickly
- Ability to perform all job duties while maintaining compliance with regulatory and privacy requirements, including HIPAA
Desired Qualifications
- Bachelor's degree in Business, Leadership, Healthcare Administration, Operations Management, or a related field
- Experience in medical device, outpatient DME, insurance, revenue cycle management, Medicare, or reimbursement environments
- Working knowledge of medical terminology, payer requirements, and healthcare regulatory standards
- Experience supporting audits, policy interpretation, or quality assurance in a regulated healthcare setting
- Experience leading process improvement, automation, or change management initiatives
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