Order Operations Specialist

Fulfill orders on behalf of customers for a variety of products across multiple vendors; place purchase orders with suppliers, schedule deliveries, and manage logistics; create and maintain accurate product listings in the catalog; adhere to standards around approved items, pricing, and vendors; verify purchase orders and acceptable vendors by comparing items to the catalog, clarify unclear items, and recommend alternatives; foster and maintain relationships with Operations, Sales, and Customer Success; communicate with customers via support channels regarding issues and resolutions; proactively contact vendors to ensure on-time deliveries and resolve stockouts or other problems; verify receipt of items by comparing tracking information to customer feedback and resolve shipment errors; contribute to process improvement projects within the department and across the organization; qualifications include experience with online purchasing, data entry in various software systems, strong verbal and written communication, and proficiency in Excel/Google Sheets; compensation includes stock options, 401(k) with match, comprehensive benefits, and flexible time off with remote work policies. The anticipated hourly rate is $22-$26/hour, with actual compensation commensurate with experience.