Order Management Specialist - Spare parts with German
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Manage day-to-day Order Desk Spare Parts activities by receiving and analyzing order and delivery requests from customers, partners, and internal stakeholders. Process tickets by interpreting problem descriptions, collecting necessary information in Supply Chain tools like SAP, and guiding requestors to self-help instruments. Resolve category tickets within agreed timelines, route documented cases to appropriate teams, and provide status updates to stakeholders. Adhere to existing guidelines while safeguarding business interests and managing risks. Requires 1-2 years of relevant experience and high English and German language skills.
Required Qualifications
- BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English/German)
- 1-2 years experience in relevant field
- High English and German Language Skills
- SAP (or similar ERP system)
- MS Office
- Networking and Communication Skills with peers and Management
- Customer Orientation (internal / external)
- Analytical Skills
- comprehensive knowledge of field of specialization
- Quality oriented
- well organized
- team player
- proactive
- anticipative
- Able to prioritize activities
- identify and manage risks
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