Order Management Specialist Mexico
On-siteGuadalajara, Jalisco, Mexico
Job Summary
Monitor and manage order management activities to meet purchase requirements, coordinating with the supervisor for efficient order and material releases. Initiate direct customer contact to handle correspondence, sales support requests, order status inquiries, and product availability issues. Serve as the primary point of contact for customer inquiries, resolving concerns regarding tax deferred profiles, claims, rebates, and warranty support. Build and maintain relationships with assigned customers by managing resources, portal settings, and service levels while collaborating with sales, marketing, and product development teams. Analyze customer behavior data and key account metrics to identify optimization opportunities, forecast demand, and recommend upselling or cost-saving initiatives.
Required Qualifications
- High School Diploma or GED
- 2+ years of experience in customer service and/or account management
- Bilingual English Spanish
- Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook
- Knowledge of Database software
- Knowledge of Internet software
- Knowledge of CRM Tool
- Knowledge of Kustomer
- Knowledge of Five9
- Knowledge of SharePoint
- Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business
- Knowledge of Microsoft Office products
- Knowledge of Customer Portals
Desired Qualifications
- Advanced knowledge of contractual agreements
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