Order Management Specialist
$59,488–$89,981 year
On-siteSeattle, Washington, United States
Job Summary
Review and process incoming sales orders by verifying customer details, product configurations, pricing, and inventory availability. Conduct peer reviews to ensure accurate order entry and maintain precise information within the company's order management system. Assist in managing inventory locations, consolidating orders to optimize shipping efficiency, and monitoring fulfillment progress to identify and communicate potential delays. Address and resolve customer inquiries via SFDC, maintaining weekly backlog reports and routing issues to appropriate teams. Work closely with sales, operations, logistics, and accounting to ensure smooth order processing and timely delivery while adhering to company policies.
Required Qualifications
- 2+ years as an Order Management Specialist in a complex environment with increasing responsibilities
- Excellent communication and customer service skills
- Self-motivated with a knack for being meticulous and detail-oriented
- Customer-focused mindset with a commitment to quality service
- Ability to work effectively in a fast-paced environment with tight deadlines
- Proficiency with Order Management Systems (OMS) and ERP platforms
Desired Qualifications
- Experience working with D365 and Salesforce.com is preferred but not required
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