Order Management Specialist
$45,000–$53,000 year
On-siteMilwaukee, Wisconsin, United States
Milwaukee, Wisconsin, United StatesOn-siteFull Time$45,000–$53,000 year3D PrintingMedium
Full TimeMedium3D Printing
Job Summary
Process sales order entry and review in compliance with company policy, resolve complex inquiries, returns, and shipping issues, and manage tasks such as vendor forms, coupon requests, and manual discounts. Handle customer support calls and collaborate with Sales, Logistics, and Accounts Receivable to streamline fulfillment. Continuously identify opportunities for process improvement and contribute to best practices within the sales support team. Work Monday through Friday in the Milwaukee, WI hybrid office.
Required Qualifications
- Proven experience in sales support, customer service, accounts receivable, or related roles
- Excellent communication skills
- Ability to operate in a fast paced environment with a lot of task variability and complexity
- Team-oriented approach
- Bias for action; ability to move from a reactive state to an active one
- Ability to take ownership of the knowledge base and independently navigate documentation
- Ability to understand the big picture of how daily tasks impact logistics, finance, and the customer experience
Desired Qualifications
- Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems
- Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures
- Additional European language fluency
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