Order Management Specialist
HybridCluj-Napoca, Cluj County, Romania
Job Summary
Manage a dedicated customer portfolio by acting as the single point of contact for order execution and delivery. Review and manage orders in ERP and CRM systems, ensuring data accuracy while proactively communicating status updates, changes, and delays to clients. Handle inquiries, complaints, and after-sales issues through cross-functional collaboration, supporting dispute resolution, credit/rebilling, and invoicing processes. Monitor order progress with internal teams and factories to guarantee timely delivery and compliance with agreed terms. Contribute to process improvements, maintain accurate records, and support knowledge sharing within the team.
Required Qualifications
- Proficiency in French and English (written and spoken)
- Confidence using ERP systems (e.g., Oracle, SAP)
- Experience in order management, customer service, or a similar operational role in a fast-paced environment
- Strong customer orientation
- Ability to deliver high-quality service across the full order lifecycle
- Excellent communication skills
- Collaboration skills across cross-functional teams
- Problem-solving skills
- Strong organizational skills
- Ability to prioritize
- Ability to manage workload
- Ability to handle multiple variables effectively
Desired Qualifications
- Experience in a shared services or multinational environment
- Exposure to manufacturing, industrial, or technical product environments
- Knowledge of additional European languages
- Familiarity with dispute resolution processes
- Familiarity with invoicing processes
- Familiarity with trade compliance processes
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