Order Management Specialist
HybridChesterfield, Missouri, United States
Job Summary
Manage the end-to-end customer order process, including receipt, entry, validation, and tracking using EDI and ERP systems. Serve as the primary liaison between customers, co-packers, and internal teams to ensure timely, professional communication. Coordinate outbound logistics and truck scheduling to avoid capacity issues while overseeing purchase order reconciliation and inventory positions. Investigate and resolve order-related issues, delivery discrepancies, and compliance fines according to company policy. Ensure pricing compliance and adherence to commercial agreements with co-packers. Join Compana Pet Brands, a global leader in pet care, to support on-time, in-full delivery performance. This hybrid role (Tues-Thurs in office) requires 1-3 years of experience in order management or customer service, proficiency in Excel, and strong communication skills.
Required Qualifications
- High School Diploma or equivalent
- 1-3 years of experience in customer service, order management, or related field
- Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs
- Strong written and verbal communication skills; capable of influencing and collaborating across function
- Effectively communicate in English, in both verbal and written forms
Desired Qualifications
- Bachelor's degree preferred
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