Order Management Specialist
On-site · Guadalajara, Jalisco, Mexico
Job Summary
Process email Purchase Orders from end users through Salesforce and SAP; retrieve orders from partner portal and process into SAP; verify pricing against customer contract or approved discount matrix; verify product availability and determine lead times; prioritize product allocations when supply is constrained; provide inside sales support interfacing with Customer Master Data, Credit, Purchasing, Logistics, and Sales; process customer returns and credit note requests in a timely manner; answer inquiries about order status, product availability, pricing, lead times, and tracking numbers; troubleshoot customer issues; review backlog to ensure adherence to booking policy and revenue recognition; complete Workday self-training modules as needed; log customer complaints in SAP; create Salesforce cases to update addresses or contacts in SAP. The role requires a high-energy, customer-first attitude, strong time management, initiative to resolve issues, attention to detail, and ability to work in a cross-functional team within a fast-paced environment. Cognex involvement with industrial machine vision and related systems is described in the company description; role emphasizes order management, ERP/CRM systems (SAP, Salesforce), and cross-functional collaboration.
Required Qualifications
- BS/BA degree in business
- 3+ years of experience with account management and customer service in high tech environment
- Basic accounting knowledge, understanding of international trade principles and possibilities
- Knowledge of SAP and Salesforce is preferred
- Foreign language proficiency (region-specific) is preferred
Desired Qualifications
- BS/BA degree in business
- 3+ years of experience with account management and customer service in high tech environment
- Foreign language proficiency (region-specific) is preferred
- Basic accounting knowledge, understanding of international trade principles and possibilities
- Experience with Salesforce and SAP
- Knowledge of Microsoft Office, ERP and CRM platforms (SAP and Salesforce preferred)
- Strong interpersonal, communication, and customer service skills
- Ability to work in a cross-functional team
- Ability to prioritize in a fast-paced environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.