Order Management Specialist (Chinese Speaking)
RemoteMalaysia
MalaysiaRemoteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Process and validate customer orders in SAP, monitoring status, availability, and back orders to ensure timely fulfillment. Coordinate with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery, serving as the key point of contact for export matters. Prepare export and shipping documents, manage freight bookings and tracking, and handle customer claims and credit notes. Identify and implement process improvements within order management and distribution. Requires Chinese-speaking capability, SAP experience, and a background in food or FMCG logistics.
Required Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field
- Minimum 5 years of experience in Order Management, Logistics, or Supply Chain, preferably within food, pet food, or FMCG
- Chinese-speaking capability
- Strong hands-on experience with SAP or other ERP/order management systems
- Experience with export documentation, international shipping, freight coordination, and trade compliance
- Strong customer service, problem-solving, coordination, and organizational skills
- Able to manage multiple orders and priorities while maintaining a high level of accuracy
Desired Qualifications
- Experience implementing order management or logistics process improvements
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