Order Management Specialist
On-siteLisboa, Província de Zambézia, Republic of Mozambique
Job Summary
Manage high volume of daily order processing for Bose Direct consumers in the Americas, Europe, and Australia/New Zealand, handling order review, release, logistics, credit refunds, fraud review, and inventory management. Provide data analysis around customer KPIs and leverage system solutions to increase automation of standard processes. Drive continuous improvement to maximize efficiency and reduce order management costs while maintaining service levels and communicating risks for mitigation. Requires a Bachelor's degree in Business, Finance, Operations, or Supply Chain with 2+ years in Order Management and experience with SAP, CRM, or EDI.
Required Qualifications
- Bachelor's Degree in Business, Finance, Operations, Supply Chain, or equivalent experience
- 2+ years of experience in Order Management
- Previous experience with SAP, CRM, EDI, or related enterprise software
- Strong analytical skills
- Ability to manage multiple priorities and meet deadlines
- Knowledge of supply chain, distribution, and sales processes
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