Order Management Specialist
On-site · Pinetops, North Carolina, United States
Job Summary
Order Management Specialist at ABB, onsite in Pinetops, NC. Responsible for providing internal and external customer service including technical support, order and payment-related assistance, and claims management. Coordinate with scheduling, operations, quality, and shipping to ensure orders ship on time; resolve customer issues by coordinating with Sales, Operations, Supply Chain Management, and other teams. Propose solutions for customer requests, manage production capability and scheduling, and maintain documentation in SAP/SAP invoicing and SOM systems. Develop MS Project schedules for executing complex orders with multiple milestones; identify process improvements and utilize ABB tools (Spine, SAP, SOM) as part of daily responsibilities. Requires a Bachelor’s degree with 8+ years or an Associate’s with 10+ years, strong MS Office skills, and US work authorization. The role emphasizes proactive communication, cross-functional collaboration, and customer satisfaction in a fast-paced environment.
Required Qualifications
- Bachelor’s degree with 8 years of experience, or associates degree with 10 years of experience
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook
- Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential
- Candidates must already have a work authorization that would permit them to work for ABB in the US
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