Order Management Representative
$58,240–$66,560 year
On-site · Chelmsford, Massachusetts, United States
Job Summary
Order Management Representative provides quotes, processes orders, and delivers pre/post-sales support for field sales and external customers. Builds relationships across sales, contracts, finance, and operations; generates customer quotations using Salesforce; ensures orders conform to booking and revenue policies; coordinates with warehouse to expedite orders; drives on-time delivery, accurate invoicing, and customer satisfaction; identifies process issues and suggests improvements; strong emphasis on cross-functional collaboration and customer-focused service. Skills include Salesforce, ERP systems, Excel, Word, problem solving, and effective communication in a fast-paced, high-volume environment.
Required Qualifications
- At least 2 years related experience in order management or similar support/functions
- Degree preferred or equivalent work experience
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