Order Management Rep
$68,640–$72,800 year
On-siteTeterboro, New Jersey, United States
Job Summary
Maintain proactive communication with customers to confirm orders, respond to inquiries, and provide timely updates regarding delays or changes. Enter customer orders into the supply chain within 24 hours of receipt, verify pricing discrepancies with Sales teams, and resolve order-related matters by clarifying situations and recommending solutions. Serve as a subject matter expert for assigned customers by understanding unique requirements including delivery specifications and quality-control expectations. Coordinate with internal departments including Production Planning, Shipping, and Demand Planning to address order-specific questions and ensure accurate fulfillment. Review customer return inquiries to obtain timely resolutions and authorizations. Ensure monthly consignment completion, review SAP forecasts by customer, and act on the DEA process.
Required Qualifications
- Two years of customer service or order management experience
- One year of relevant experience with an associate degree in Business, Communications, or a related field
Desired Qualifications
- Associate degree in Business, Communications, or a related field preferred
- Business-to-business experience preferred
- Strong verbal, written, and mathematical skills
- Proficiency with computers and standard office software
- Strong organizational, listening, prioritization, and multitasking abilities
- Detail-oriented and process-driven approach to work
- Ability to work collaboratively as part of a team and provide support as needed to maintain efficient operations
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