Order Management Profishop
On-siteHamburg, Hamburg, Germany
Job Summary
Order Management Profishop role at Jungheinrich requiring management of administrative processing of customer orders in SAP SD for online and offline orders; create and send purchase orders; collaborate with suppliers and internal teams; ensure invoicing; handle customer requests via email and phone; monitor order status and follow-up; maintain records and documentation; escalate issues per internal procedures. Requires experience in order management/back-office, ERP systems (SAP advantageous), strong organizational and communication skills, MS Office, multichannel communication, and professional proficiency in French plus English or German.
Required Qualifications
- Previous experience in order management, back-office, or administrative roles;
- Experience working with ERP systems (SAP is a strong advantage);
- Strong organizational skills and attention to detail;
- Ability to understand and apply internal procedures;
- Good prioritization and deadline management skills;
- Ability to handle multiple tasks in a fast-paced environment;
- Experience working with multiple stakeholders;
- Good knowledge of MS Office tools;
- Proficiency in working with ERP systems and digital tools;
- Customer-oriented mindset and solution-driven approach;
- Strong written and verbal communication skills;
- Ability to communicate clearly and ensure proper follow-up;
- Experience with multichannel communication (email, phone, ticketing systems);
- Ability to identify issues and trigger escalation when necessary;
- French – professional proficiency (mandatory);
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