Order Management Executive (Supply Chain) - #35164
On-siteAlabang, Calabarzon, Republic of the Philippines
Job Summary
Manage the complete order fulfilment process from receipt of customer purchase orders through procurement, shipment coordination, delivery, and billing support. Receive, verify, and process orders into the ERP system within a one-day turnaround target, coordinating with sales to clarify requirements and resolve discrepancies. Prepare purchase orders for overseas factories and regional suppliers, tracking production status and escalating supply chain risks proactively. Arrange logistics activities including freight forwarding and customs clearance, maintaining accurate shipping and import documentation while ensuring timely delivery updates. Support continuous improvement initiatives to optimize order processing efficiency and prepare weekly operational reports for management review.
Required Qualifications
- Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Commerce, Economics, or related discipline
- 2–5 years of relevant experience in customer service, order management, sales administration, purchasing, logistics coordination, supply chain operations
- Good command of spoken and written English
- Filipino/Tagalog required for local communication
- Strong organizational skills with high attention to detail
- Proactive, responsible, and able to follow through on commitments
- Able to work independently in a small-company environment with minimal supervision
- Strong problem-solving skills and ability to manage multiple priorities
- Customer-focused with good coordination and communication skills
- Willing to take ownership and perform hands-on operational tasks
- Adaptable and comfortable working in a start-up or growing business environment where processes continue to evolve
- Open-minded, flexible, and willing to learn new responsibilities as the organization grows
- Demonstrates a strong sense of ownership and proactively anticipates operational issues
Desired Qualifications
- Experience in industrial equipment, machinery, engineering products, pumps, valves, automation, or manufacturing environment
- Experience with ERP systems; SAP Business One or similar ERP experience preferred
- Proficient in Microsoft Office applications, especially Excel, Word, PowerPoint
- Comfortable with handling commercial documents and data accuracy requirements
- Understanding of import/export processes and logistics documentation
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