Order Management Associate
$51,800–$65,000 year
On-siteNorth Mankato, Minnesota, United States
Job Summary
Process phone and written customer orders, including ship date requests, and review EDI orders while updating acknowledgments via phone, fax, or website. Communicate professionally with customers regarding order changes, delivery availability, and schedule impacts. Document requirements in the MRP/ERP system, verify accuracy by matching purchase orders with acknowledgments, and create delivery notes upon completion. Maintain hard-copy open order files and coordinate discrepancies with Customer Service Representatives. This role supports the Logistics Team at ZF Off-Highway Solutions Minnesota Inc., which designs hydraulic and electrohydraulic components for off-highway machines. The position requires a high school diploma, two years of order management experience, and proficiency in Microsoft Office 365 and ERP systems.
Required Qualifications
- High school diploma or GED
- 2 + years order management experience
- Experience with basic record keeping or order entry activities, or equivalent training
- Ability to read, write, speak, and understand English clearly and professionally
- Strong written, verbal, and listening communication skills
- Demonstrated keyboarding and typing proficiency
- Working knowledge of Microsoft Office 365 and ERP/MRP systems
- Strong organizational skills and attention to detail
- Ability to calculate basic figures such as discounts and collect factual data
- Self‐motivated, personable, and capable of managing multiple priorities
- Ability to lift up to 10 lbs. regularly, up to 25 lbs. occasionally (assistance required for heavier items)
- Location: North Mankato, United States
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