Order Management Analyst (Spanish Speaker - MidShift)
HybridMakati City, Metro Manila, Philippines
Job Summary
Manage customer order queues and inquiries from Salesforce, accurately entering orders into SAP and resolving conflicts regarding pricing, terms, and product availability. Ensure electronic orders flow correctly into the system while handling specialized tasks, simple claims for undershipping or overshipping, and complex annual returns or freight claims. Collaborate with Spanish stakeholders to recommend products, coordinate with pricing and supply chain departments, and resolve disputes within company guidelines. Identify process improvement opportunities, maintain work instruction documents, and optimize customer service processes to enhance the overall customer experience.
Required Qualifications
- Bachelor's degree or equivalent
- 2-5 years of experience in Customer Service, Order Management or Suppy Chain roles
- Order Management or Supply Chain Management experience required
- At least 2 years experience in a BPO or shared services environment working with Latin America or EMEA region
- Spanish: CEFR Level B2 or above, with the ability to communicate effectively in a business environment
Desired Qualifications
- Small group project or process improvement initiative
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