Order Management Analyst
On-siteSugar Land, Texas, United States
Job Summary
Manage the order-to-cash lifecycle by daily updating SAP HANA to reconcile customer portal data, reviewing purchase orders, and tracking exceptions across active accounts. Coordinate with sales, production, inventory, and logistics teams to resolve fulfillment risks, manage allocations, and rebalance priorities. Provide operational data and weekly reports to leadership, including biweekly presentations and Friday leadership updates. Respond to internal and external requests regarding order status and maintain positive relationships with customer procurement teams. Participate in recurring cross-site meetings and occasional evening international calls with manufacturing teams in Taiwan and Ningbo. Pull and reconcile information from customer portals to ensure alignment between portal data and SAP as a single source of truth.
Required Qualifications
- Conversational proficiency in Mandarin Chinese required (listening and speaking; reading and writing not required)
- Professional fluency in English required
- Proficiency in Microsoft Excel required, including VLOOKUP/XLOOKUP, pivot tables, and data formatting; working knowledge of Word and Outlook
- Strong attention to detail and organizational skills with the ability to manage multiple priorities
- Effective verbal and written communicator who can interface directly with external customer procurement teams
- Self-directed problem solver who can work independently while remaining process-compliant
- Ability to work onsite 5 days/week in Sugar Land, TX with occasional evening availability for international calls
- Candidates must demonstrate working understanding of order-to-cash concepts (forecast, open order, shipment, billing)
- Candidates without a degree must demonstrate at least six years of combined relevant experience
Desired Qualifications
- Bachelor's degree in supply chain management, business, or a related field is highly preferred
- An equivalent combination of education, certifications, and hands-on experience will be considered (four years of relevant professional experience in lieu of a degree)
- Experience with SAP, SAP HANA, or comparable ERP system
- Exposure to supply chain or order management reporting and analytics
- Previous experience in a manufacturing or production-adjacent environment
- Customer service or account management experience
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