Order Management Administrator
HybridGerrards Cross, England, United Kingdom
Job Summary
Process sales orders and maintenance renewals to ensure timely invoicing and generate positive business cash flow. Set up records for new customers, accurately recording sales orders and documentation on the system. Follow up on incoming queries, liaise with Finance and suppliers for cost of sales issues, and assist with stock management and financial recording. Produce monthly reports for executive forecasting and decision-making while continuously monitoring processes for efficiency improvements. This 6-month contract role sits within a small, collaborative team at the UK's #1 construction-specific software player.
Required Qualifications
- Proficient use of the most common Microsoft applications including intermediate knowledge of Excel to download and analyse data
- Ability to work methodically and accurately by following process and ensuring timely and accurate input of sales orders and invoices
- Ability to prioritise and manage workloads, both on own initiative and as part of a team
- Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure
- Exceptional attention to detail
- Excellent communication skills, good interpersonal skills and excellent telephone manner and customer service
- Comfortable working under pressure and to tight deadlines
- Reputation for integrity, confidentiality, accountability and results
- Ability to take responsibility for own personal development in line with performance objectives
- Flexible and adaptable with a willingness to learn, embrace change, and contribute to continuous improvement
Desired Qualifications
- Previous experience of sales order management, or similar administration experience
- Understanding of software contracts and billing
- Knowledge and general understanding of basic contract terms (such as minimum term and notice periods)
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