Order Fulfillment Specialist II
On-siteDalton, Georgia, United States
Job Summary
Receive, review, and process customer purchase orders by entering and maintaining sales orders accurately within DiSys AS400 and Sage. Verify pricing, quantities, and delivery requirements while generating order acknowledgments and monitoring status to communicate updates. Coordinate fulfillment activities across customer service, production, inventory, warehouse, and shipping functions to resolve discrepancies and identify potential delays. Serve as a primary contact for customer inquiries regarding orders and deliveries, building relationships through responsive communication. Partner with production and warehouse teams to align stock levels and shipping schedules, preparing documentation such as Bills of Lading and tracking shipments. Maintain system accuracy for order and customer data while generating reports on backlog and shipping activity to support continuous improvement initiatives.
Required Qualifications
- High school diploma or equivalent.
- 3+ years of experience in customer service, order entry, sales support, logistics coordination, or a related role.
- Working knowledge of inventory flow, order fulfillment coordination, production scheduling, or supply chain coordination in a manufacturing or distribution environment.
- Strong data entry accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to manage multiple priorities in a deadline-driven environment.
Desired Qualifications
- Experience working within ERP systems; experience with AS400 and/or Sage preferred.
- Experience in a manufacturing, industrial, distribution, or wholesale environment.
- Knowledge of shipping documentation, Bills of Lading, freight terms, and transportation coordination.
- Experience working with common carriers, LTL shipments, and freight scheduling.
- Strong understanding of end-to-end order fulfillment, inventory flow, production coordination, and supply chain processes.
- Associate degree in Business, Supply Chain, Logistics, or a related field.
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