Order Entry Associate

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Ability to interpret complex business documents including customer purchase orders
• •Ability to professionally communicate with customers both verbally and in writing
• •Proficient typing skills with high level of accuracy
• •High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint)
• •High degree of time management and organization
• •Excellent interpersonal skills
• •Proactive and positive attitude
• •Customer focused mindset
• •Ability to work in a team environment
• •Exceptional analytical skills
• •Accurate keyboarding
• •Strong verbal and written communication skills
• •Positive approach towards team building
• •Must possess our Core Values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity
• •Must be able to work in a team environment, anticipate needs, and exceed customer expectations
• •Ability to communicate effectively in-person, over the phone, and via digital platforms
• •Ability to listen to instructions and customers
• •Ability to read and interpret information on screens
• •Clear communication skills for phone calls, meetings and written correspondence
• •Ability to adjust focus (vision)
• •Ability to perform fine motor, hand and finger skills in the use of a keyboard, telephone, office printer or copier
• •Ability to talk or hear
• •Ability to stand; walk; and reach with arms and/or hands
• •Ability to perform repetitive motions such as typing, using a mouse, or dialing a phone
• •Close vision
• •Must be able to work in an office environment with a quiet to moderate noise level
• •Exposure to standard office equipment noise such as printers, phones, and conversations
• •Must be able to obtain 100% accuracy entering customer Purchase Orders
• •Must be able to ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirement
• •Must be able to expedite requests as necessary
• •Must be able to meet established departmental performance metrics
• •Must meet attendance expectations as outlined in the employee handbook
• •Must be able to provide same day order confirmations and clarify order discrepancies
• •Must be able to support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions
• •Must be able to contact customers for needed or missing information via email or phone
• •Must be able to provide excellent customer service when interacting with customers and business partners
• •Must be able to actively work to streamline Purchase Order entry with focus on creating consistency among customers
• •Must be able to demonstrate a positive approach towards team building/support
• •Must be able to provide legendary customer experience
• •Must be able to have a strong attention to detail
• •Must be able to work in a fast-paced environment
• •Must be able to provide legendary customer service
• •Must be able to thrive in a fast-paced environment
• •Must be able to be ready for a challenge
• •Must be able to be a values-driven individual
• •Must be able to have the determination to provide legendary customer service
• •Must be able to be customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations
• •Must be able to anticipate needs
• •Must be able to exceed customer expectations
• •Must be able to maintain both a proactive and positive attitude
• •Must be able to demonstrate your extraordinary successes in the areas above
• •Must be able to pass all background checks
• •Must be able to pass criminal check
• •Must be able to pass professional reference checks
• •Must be able to confirm work authorization via Form I-9
• •Must be able to participate in E-Verify
• •Must be able to provide the U.S. Department of Homeland Security (DHS) and the Social Security Administration (SSA) with information from each new employee's Form I-9
• •Must be able to receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

Desired Qualifications

• •Passion for Excellence
• •Accountability
• •Respect
• •Innovation
• •Teamwork
• •Integrity
• •Passionate about what they do
• •Want to truly make a difference
• •Enjoy talking on the telephone and assisting customers in difficult or demanding situations
• •Enjoy working with us
• •Enjoy new challenges
• •Enjoy a growing organization
• •Enjoy competitive pay and benefits including 401k
• •Enjoy paid training
• •Enjoy a fun work environment built on six Core Values
• •Enjoy being part of an organization that gives back
• •Enjoy working for an organization you will be proud to work for
• •Enjoy a great employee referral program
• •Enjoy earning cash through referrals
• •Enjoy strong leadership
• •Enjoy working for an organization that supports Common Hope