Oracle OPERA Systems Administrator
$90,000–$105,000 year
Hybrid · Orlando, Florida, United States or Newton, Massachusetts, United States
Job Summary
Oracle OPERA PMS Administrator responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta’s managed and franchise hotel portfolio. Acts as the technical and functional SME for OPERA (Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta’s hospitality technology strategy. Drives standardization across properties, improves onboarding/offboarding processes for franchise hotels, and partners with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations. Combines technical expertise with operational insight to improve hotel business processes through system optimization, delivering reliable system performance, resolving complex issues, and implementing enhancements that drive value for hotel teams, owners, and guests. Hybrid role requiring three days per week in the office, based in Newton, MA or Orlando, FL.
Required Qualifications
- 4–7+ years of hands-on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
- Hands-on experience with OPERA integrations (OHIP, OXI, IFC)
- Experience with OPERA reporting and analytics tools
- Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
- Experience supporting PMS integrations and troubleshooting interface issues
- Demonstrated ability to manage multiple properties or a multi-site hospitality environment
- Strong problem-solving skills with the ability to diagnose and resolve complex system issues
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