Optometric Assistant
$35,360–$53,040 year
On-sitePlattsburgh, New York, United States
Job Summary
Prepare patients for onsite and remote examinations by administering diagnostic tests, explaining the process, and documenting results in the EMR. Assist doctors with eye exams, triage ocular emergencies, and answer clinical questions via phone or in person. Manage patient flow, schedule appointments, contact no-shows, and transition patients to retail associates while conveying doctor recommendations. Handle contact lens orders, trials, and dispensing, and maintain a clean clinical environment with nightly equipment coverage. Work flexible schedules including travel between locations, adhering to HIPAA and company security standards while supporting the patient journey from registration to post-exam care.
Required Qualifications
- One (1) year of related experience
- HS diploma, GED or equivalent related job experience
- Medical office/business professionalism
- Ability to read, analyze and interpret insurance forms
- Ability to communicate clearly and effectively with other associates and patients
- Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
- Very detail orientated and well organized
- Ability to multi-task
- Ability to read English
- Ability to operate and enter data into electronic software platforms efficiently and accurately
- Ability to work flexible schedules to meet changing business demands to include traveling to other locations
- Work changing schedules to meet business demands to include travel between stores
- Work inside store location
- Reach above shoulder continuously
- Must frequently lift and/or move up to 20 pounds
- Close Vision (clear vision at 20" or less)
- Must comply with HIPAA
- Must adhere to all data security guidelines established within the Company's Privacy & Security Training Program
Desired Qualifications
- Optical or Healthcare background preferred
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