Optical Patient Coordinator, Lake Oswego (21496)
On-siteLake Oswego, Oregon, United States
EXPIREDLake Oswego, Oregon, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Greet and assist patients in the Optical Department, coordinating flow to ensure minimal wait times and optimal customer service. Answer incoming calls, verify referrals and insurance benefits, and notify patients when orders are ready. Perform cashier duties including totaling charges, reviewing slips, taking payments, and balancing the cash journal daily. Maintain office supplies, process miscellaneous payments, and compile department orders while keeping the reception area neat and orderly. Protect confidential patient information in compliance with HIPAA and other regulatory requirements.
Required Qualifications
- Must be computer literate
- Must possess basic math skills
- Knowledge and understanding of medical terminology and procedures relating to the eye
- Ability to handle busy schedules
- Must be highly organized, self-motivated, and able to multi-task
- Ability to assess situations and exercise good judgement when making decisions about workflow
- Strong interpersonal skills with a genuine desire to help people
- Ability to work cooperatively and interact in a professional and respectful manner with physicians, staff, vendors and patients always
- Ability to address patient complaints and resolve problems
- Skill at developing rapport quickly with various personalities and persons from various backgrounds, including ethnicity, socioeconomic, race, disability, gender, etc
- Ability to communicate clearly and concisely, both orally and in writing
- Must be detail oriented
- Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed
- Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
- Manual/finger dexterity as necessary to perform daily job duties
- Occasionally required to stand and/or walk for extended periods of time
- Occasionally required to sit for extended periods of time
- Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds
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