Optical Customer Service Supervisor
On-siteTraverse City, Michigan, United States
Job Summary
Supervise and train employees while managing the Office/Customer Service area to ensure high-quality output and service standards. Interpret work ticket instructions, troubleshoot production problems, and render decisions on company sales/service policies. Maintain a neat, clean work area, ensure compliance with safety rules, and foster a motivating environment through performance reviews and clear communication. Continually review processes to simplify jobs and reduce costs while assisting with State and Local Convention planning. This role requires exposure to hazardous substances and demands strong knowledge of Digital Vision Inc. (DVI) optical manufacturing software.
Required Qualifications
- High school diploma, GED or equivalent work experience
- 4+ years of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
- Ability to perform all clerical and computer functions in support of the lab operations
- Knowledge of Digital Vision Inc. (DVI) optical manufacturing software
- Strong verbal and written communication skills and ability to manage internal and external customers
- Ability to lift/move up to 25 pounds
Desired Qualifications
- Previous supervisory experience is a plus
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