Optical Customer Care Specialist
$29,120–$33,280 year
On-siteEl Paso, Texas, United States
Job Summary
Process eyewear and lens orders accurately, communicate with patients regarding order updates, and answer incoming phone calls and emails. Coordinate with labs, vendors, and manufacturers while tracking orders, shipments, and inventory records. Assist with resolving order issues and delays, prepare and ship frames to optical labs, and support the optical team with daily administrative tasks. This role requires excellent customer service skills, organization, and the ability to multitask in a fast-paced environment. The Optical Customer Care Specialist position is full-time, based in the local area, and offers competitive compensation with standard benefits.
Required Qualifications
- excellent customer service skills
- organized and detail-oriented
- multitask in a fast-paced environment
- Communicates professionally in person, by phone, and by email
- problem-solving and helping others
- Works well independently and as part of a team
- dependable and eager to learn
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