Optical Assistant Spanish Bilingual
RemotePhilippines
Job Summary
Assist customers with account registration, online navigation, and order completion in both Spanish and English. Guide clients in selecting frames and lens options based on style and prescription needs, while reading, interpreting, and verifying prescription accuracy to ensure custom lens orders are processed correctly. Check real-time product inventory, investigate and resolve complaints or returns following established procedures, and communicate order updates to set clear expectations. Log all interactions and account updates accurately in Salesforce Service Cloud and gather customer feedback for platform improvement. Requires fluent bilingualism, optical literacy, and Salesforce experience; offers remote work with a shifting schedule and competitive rewards including healthcare on day one.
Required Qualifications
- Bilingual Fluency: Fluent written and verbal communication in both Spanish and English
- Optical & Prescription Literacy: Ability to accurately read, verify, and explain vision prescriptions, lens types, and frame measurements
- CRM Operations: Direct experience using Salesforce Service Cloud (or equivalent enterprise CRM systems) for case management
- Problem-Solving & De-escalation: Strong objection-handling and conflict-resolution skills to resolve customer issues effectively
- Data Security & Privacy: Strict adherence to data privacy standards when handling customer payment details and confidential records
Desired Qualifications
- Prior experience in e-commerce customer support, retail optical, or optometry practices
- Familiarity with order tracking, logistics, and inventory management systems
- High attention to detail when verifying prescription variables (sphere, cylinder, axis, and pupillary distance)
- Adaptability to undergo regular technical training on optical products and software updates
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