Optical Assistant French Bilingual
RemotePhilippines
PhilippinesRemoteFull TimeLarge
Full TimeLarge
Job Summary
Guide customers through account creation, online navigation, and order placement in both French and English. Provide expert advice on frame styling, lens selection, and prescription interpretation. Verify prescription accuracy, check real-time inventory, and suggest alternative options. Resolve complaints, returns, exchanges, and refunds following company procedures. Communicate order updates and tracking information professionally. Maintain complete and confidential customer interaction records within Salesforce Service Cloud. Gather and forward client feedback to product and marketing teams.
Required Qualifications
- Bilingual Fluency: Exceptional written and verbal communication skills in both French and English
- Optical & Prescription Literacy: Direct ability to read, interpret, and explain optical prescriptions, lens types, and frame fittings
- CRM Proficiency: Practical experience using Salesforce Service Cloud (or equivalent enterprise CRM) to log cases and track orders
- Problem-Solving & De-escalation: Strong objection-handling and problem-solving skills to resolve customer disputes effectively
- Data Security & Compliance: Strict commitment to keeping confidential records and customer financial data secure
Desired Qualifications
- Prior customer service experience within e-commerce, retail eyewear, or optometry practices
- Familiarity with inventory tracking, order processing, and logisitics management systems
- High attention to detail when auditing optical measurements and custom lens configurations
- Adaptability to attend ongoing technical training on optical products and software tools
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