Ops Coord Patient Acctg
$30,540–$42,750 year
On-siteWarrenville, Illinois, United States
Job Summary
Lead Patient Accounting billing and follow-up staff by overseeing claim edits, managing third-party payer receivables, and handling denials and appeals. Supervise daily operations, assign work, and monitor staff performance against productivity and quality standards. Coordinate policy development, manage departmental expenses and budgets, and act as the second-level escalation point for operational and customer service issues. Maintain accurate account notes, generate performance and AR aging reports, and ensure compliance with regulatory billing requirements. Provide flexible support for backlogs and conduct cross-training to optimize staffing efficiency.
Required Qualifications
- Bachelor's degree in an applicable field of study, or equivalent work experience
- Minimum of five (5) years of progressive work experience with a call center, patient customer service, and/or self-pay collections with supervisory experience
- Knowledge of hospital and physician base patient management and automated systems
- Able to effectively supervise a team composed of direct and indirect reporting relationships
- Ability to perform mathematical calculations
- Excellent communication skills when dealing with patients, authorized guarantors, public, co-workers, and professional offices
- Advanced knowledge of medical terminology, insurance plan payment practices and billing requirements
- Extensive experience and knowledge of PC applications, including Microsoft Office and Excel
- Knowledge of and detailed understanding of all negotiated agreements
- High-level problem solving, analytical, and investigational skills
- Excellent internal/external customer service skills
- Excellent communication skills to include oral and written comprehension and expression
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree in an applicable field of study
- Knowledge of Epic Systems
- Knowledge of Epics Single Billing Office module
- Knowledge of Process Improvement methodologies such as LEAN/Six Sigma
- Detail-oriented, good organizational skills, and ability to be self-directed
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
- Flexibility to perform other tasks as needed in a active work environment with changing work needs
- Knowledge of NMHC systems
- Knowledge of NMHC policies and procedures
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