OPS 2 Technical Support
On-siteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Support merchants with API integration by testing interfaces using Postman tools and validating configuration changes post-integration. Troubleshoot issues based on runbooks, including JSON and JavaScript notification handling, while performing API, database, and web testing with up to 10% UI testing. Assign tickets in Salesforce CRM and utilize Jira and Bugzilla for tracking. Operate in rotational shifts, including night shifts, in Hyderabad.
Required Qualifications
- Good Communication in written and verbal
- They need to connect with external merchants
- Quality of resolution
- Runbook to be followed
- Supporting merchants with API integration
- Testing those interfaces through postman tools
- Post API integration – Troubleshooting based on the issue; like configuration changes and validate
- Work experience in Jira & Bugzilla
- Salesforce CRM – ticket assigned
- Web testing
- API & DB testing
- JSON
- Java Script notification
- UI testing (10%)
- Shifts – rotational shifts (3 shifts each day); Night shift*
- WFO – Hyderabad
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.